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I'd ordered a few small things from S&S yesterday, then realised that it was a shame not to make better use of the postage, and decided to ask if they could add a pice of Hardanger fabric to the order. I figured that they wouldn't have packed anything yet, not on a Bank Holiday.

In reply I got an email this morning saying "Thank you for your email. I will send a message down to packing to see if they can retrieve your parcel." It hadalready been packed but they were willing to get it and addsomething to it !

But it doesn't stop there. The email also asked me to confirm the security code of my card so they could take the money for the fabric. I wrote back immediately but the email must have got lost, and just now Lisa telephoned me to make sure if I did want the fabric added. I said yes and gave her the card code over the phone, and she said they'd been too late to retrieve the parcel so it would have to go separately. Oh well, can't be helped, I thought; and extra £1 postage won't kill me and I do need the fabric anyway.

So then I checked my account on their website, and what do I see: even though they have to send it as two parcels because I was disorganised, they've treated it as one order, with only one lot of postage

Sew & So are amazing!

They are amazing indeed! That's impressive. What fabulous customer service! I don't think I've ever come across one bad review of them as a company or the service they provide.

I use Sew and sew when my normal supplier does not stock what I have. They are so quick to post any ordered items

They really are brilliant

That happened to me too Mabel!

I rang them and asked for something to be added to an order....same reply as you got.....but when the parcel arrived they'd retrieved the package, added my stuff!

(I'd given them my security code over the phone so my C/card was amended accordingly)

They are brilliant...and Fast!

I use them all the time mailorder and have always had brilliant service. Patient and helpful on the telephone too when I had a query

Have to agree! They are so quick with orders and the customer service they provide is brilliant. Do you think they know they get praise heaped upon them on this forum?!

I love Sew and So! I ordered my first pack of linen that I was so excited to try out and got it with 24 hours! Amazing!

Oh yes they are wonderful! And I think that their postage charges are very good anyway!

They are also so very helpful on the phone, and so speedy with dispatch.

Love um!!

Niki xxx

I love them.I placed an order for a lot of threads and it arrived one short.I let them know and said not to bother sending it as the postage would be more than the cost of the discontinued floss.They insisted that as it was their fault,they would send the floss.

That's really outstanding customer service.