There is a huge Hobbycraft about 10 miles from my house, but I only go there if I've run out of one single thread that I forgot to order online and am desperate for it, simply because they're twice the price of Datskat (my ebay thread seller) and anything other than threads I order from Sew & So.I didn't realise Sew & So had a store - I really need to make a trip to Stroud too, and make sure I have a big fat wallet full of spending money! If their online shop is anything to go by, I could probably spend hours in the actual store and come out considerably less well off than when I went in!
Oh, dear. Ohdearohdearohdear... good thing I'm 400+ miles away. 
so it would be shipped out that day. Thu was a holiday here so they should have been in on Fri. Nope. Not her, not me. On Sat she finally got her order but I didn't. On Tue still nothing so I emailed them that I was disappointed and to please cancel and refund my order. No answer. So I called them this Friday, two weeks after placing the order. I introduced myself and she was like "Yes, you also sent an email". Well yes, so why no answer? She said something about not being able to find the email after customers coming into the store and not being able to find my order in the system. I said well this is the order number and I have the payment here too. She kept going on about it not being in the system and not finding my email and then with a big sigh said "Well, just give me your address and I'll send them out today". She did, with a apology note. Well, too little too late. This was one of those occasions where a small purchase could have led to lots more but this is a case of never again. 