Damaged chart

charliegirl · Post by **charliegirl** » Tue Jul 10, 2012 9:58 pm

Hi, anyone help me? all my own fault left chart lying and cats had a great time shredding and chewing my chart for Pako Cross Stitch Dolls House, I'm almost half way through kit, I am willing to pay postage, return chart, etc , have looked on ebay, checked out lots of sites with no luck

vervaco_lanarte · Post by **vervaco_lanarte** » Tue Jul 10, 2012 10:06 pm

How about you just try to contact Pako, and ask them if it's possible to send you a new chart. Explain what has happened and maybe they can help you with your problem.

As far as Vervaco/Lanarte is concerned, if people had unfortunate accidents with their charts (like the dog ate it, spilled wine or coffee) we supply them with a new copy. And no, you are right to think that we can't possibly know if these people are telling the truth or not - we go on good faith, I guess you could say.

Reta · Post by **Reta** » Tue Jul 10, 2012 10:58 pm

When i lost a chart in a flood i emailed how far i had got with the chart as proof i did have it

Squirrel · Post by **Squirrel** » Wed Jul 11, 2012 12:33 am

I am sure that if you get in touch with Pako they will help you out.

Vercao-lanarte - how wonderful to see you here with us. Just love your charts.

Mystonique · Post by **Mystonique** » Wed Jul 11, 2012 1:18 am

I have found most companies very helpful when a chart is damaged or lost and the project half completed.

I even knew of a company that sent out a whole new canvas when the project was printed on the canvas and the print began to wear

Rose · Post by **Rose** » Wed Jul 11, 2012 1:43 am

Yes I always ay send a request to the designer/company and explain what has happen and they are all usually very helpful replaceing lost/destroyed patterns.

Thank you Vervaco for encouraging this line of action and it is great to know you are willing to help in this way.

vervaco_lanarte · Post by **vervaco_lanarte** » Wed Jul 11, 2012 10:08 am

Squirrel wrote:Vercao-lanarte - how wonderful to see you here with us. Just love your charts.

Thank you.

Rose wrote:Thank you Vervaco for encouraging this line of action and it is great to know you are willing to help in this way.

You're very welcome.

We try our best to help people who need more threads, or yarn. Or have questions about their kits. We welcome suggestions and take our time to sort out complaints. It's all part of the service.

charliegirl · Post by **charliegirl** » Fri Jul 13, 2012 7:42 pm

Re: Damaged chart

JSmith84 · Post by **JSmith84** » Wed Aug 08, 2012 5:40 am

Hi charliegirl, did you have any luck in getting a copy of the pattern?